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Terms of Service – Pet Glow Pet Shop (Qatar)

These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from Pet Glow Pet Shop, you agree to be bound by these Terms.

1. General Information

This website is operated by Pet Glow Pet Shop, based in Doha, Qatar. Throughout the site, the terms “we”, “us” and “our” refer to Pet Glow Pet Shop.

By visiting our site and/or purchasing something from us, you engage in our service and agree to comply with these Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent/guardian

  • You will provide accurate and complete information when placing orders

3. Products & Services

We offer pet-related products including:

  • Pet food

  • Pet accessories

  • Grooming and hygiene products

We reserve the right to:

  • Modify or discontinue any product at any time

  • Limit quantities of any products

  • Refuse any order at our discretion

4. Pricing & Payment

  • All prices are listed in Qatari Riyal (QAR)

  • Prices may change without prior notice

  • Payment must be completed at checkout via available payment methods

We are not responsible for pricing errors but will notify you before processing such orders.

5. Orders & Acceptance

  • Orders are subject to availability and confirmation

  • We reserve the right to cancel or refuse any order for any reason, including:

    • Suspected fraud

    • Incorrect pricing

    • Product unavailability

If your order is cancelled, you will be notified and refunded if payment has been made.

6. Delivery Policy

  • Delivery is available within Qatar only

  • We do not offer international shipping

  • Delivery times are estimates and may vary due to external factors

Once an order has been dispatched, it cannot be cancelled.

7. Returns & Refunds

Our Return & Refund Policy applies to all purchases. By placing an order, you agree to the terms outlined in our policy.

8. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes

  • Provide false or misleading information

  • Interfere with the website’s security or operations

9. Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Text

  • Product descriptions

are the property of Pet Glow Pet Shop and may not be copied or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or incidental damages

  • Our liability is limited to the value of the purchased product

Nothing in these Terms excludes your rights under applicable Qatar consumer protection laws.

11. Privacy

Your submission of personal information is governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

13. Governing Law

These Terms are governed by the laws of the State of Qatar.

14. Contact Information

For any questions regarding these Terms, please contact:

Pet Glow 
Doha, Qatar
Email: info@petglow.qa
Phone/WhatsApp: +974 70718220