Shipping Policy – Pet Glow Pet Shop (Qatar)

At Pet Glow Pet Shop, we aim to provide fast and reliable delivery across Qatar to ensure your pets get what they need on time.

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1. Delivery Coverage

• We offer delivery within Qatar only

• International shipping is not available

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2. Order Processing Time

• Orders are processed within same day or next business day

• Orders placed after business hours will be processed on the next working day

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3. Delivery Time

• Standard delivery: Same day or next day delivery within Qatar

• Delivery times may vary depending on location and order volume

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4. Delivery Charges

• Delivery fees will be calculated at checkout based on your location

• Free delivery may be offered during promotions or for minimum order values (if applicable)

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5. Order Tracking

• Once your order is confirmed, you will receive a notification via WhatsApp or email

• Our team may contact you to confirm delivery timing

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6. Delivery Conditions

• Please ensure that the delivery address and contact details are accurate

• Someone must be available to receive the order at the provided address

If the customer is unavailable:

• Delivery may be rescheduled

• Additional delivery charges may apply

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7. Delays

While we aim to deliver on time, delays may occur due to:

• Traffic or weather conditions

• Public holidays or peak periods

• Unforeseen circumstances

We appreciate your understanding in such situations.

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8. Damaged or Missing Items

If your order arrives with:

• Damaged items

• Missing products

Please contact us within 24 hours of delivery with photos. We will resolve the issue as quickly as possible.

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9. Contact Us

For any delivery-related inquiries, please contact:

Pet Glow 
Doha, Qatar
📧 Email: info@petglow.qa
📞 Phone/WhatsApp: +974 70718220